FAQ

Q. After I order my Hope Band how long will it take to receive it?

A. We guarantee delivery of the Hope Band in 3 weeks or 21 days. Read more

Q. What is your warranty against defects?

A. We offer a 100% guarantee against defects. Please note that each Hope Band is individually crafted by hand, therefore minor variances may occur from ring to ring. However, to ensure the Hope Band's authenticity, each ring has been engraved inside with our exclusive HB logo. We will gladly replace any defective Hope Band with another (in the same size if applicable) or refund your purchase price [excluding shipping & handling]. Read more

Q. What is your return policy if I am unhappy with my purchase?

A . We offer a 30-day money-back guarantee. If you are not completely satisfied with this product for any reason, we will gladly refund your purchase price [excluding shipping]. Read more

Q. I am concerned about paying a large amount of money for something I am unable to touch and see. Is there anywhere I can physically view the Hope Band prior to paying for it?

A. This exclusive ring is not available in stores. We are so sure that you will love the Hope Band that we offer a 30 day money-back guarantee. If you are not completely satisfied with this product for any reason, we will gladly refund your purchase price [excluding shipping].

Q. When I purchase the Hope Band, will I receive a personalized tax receipt for my contribution to the Cancer Society?

A. No. Canada Revenue Agency says that when a donation is made and an exchange of goods occurs, no receipt is issued. Only when a donation is made and nothing is received in exchange for the donation will a receipt be issued.

We will forward all the donations from the Hope Band to the Canadian Cancer Society on your behalf.

Q. How do I order a Hope Band, Earrings, Pendant, etc, with Diamonds?

A. To order any cancer jewellery with Diamonds, you must call 905-427-8600 and order by phone. No diamond orders by online or fax.

If your question has not been answered here, please contact us by email or phone with your question.